We kindly ask our customers to open and inspect all products within 30 days of receipt. We will gladly accept returns provided you report any issues within this initial 30 days time frame. Please keep original packaging if you are considering a return.

Retail and sale prices at the time of checkout are final. Refunds will not be honored if a retail price is reduced after the time of purchase.

Merchandise must be returned in its original condition. Please be aware that you will be responsible for any return shipping costs and the shipment of a return is to be independently arranged by the customer.  Unfortunately, we cannot accept returns of sales merchandise, or issue credits or exchanges if there is any evidence of excessive wear-and-tear*.

*We define “normal wear-and-tear” as color fading over time, cushion indentations after a year, leather loosening and/or stretching, and so on.* Additionally, if a bath product is not professionally installed the product is not acceptable for return. A proof of professional installation invoice is required.

If you have any concerns or are having any issues and you’re not sure if this description fits your experience, just get in touch and we’ll figure it out together.

If an order is refused due to damages upon delivery, please email us to notify us of the refusal so that we can proactively address any replacements that are needed.

Commercial Purchases

Orders for commercial use are not returnable/ refundable. In the event that a commercial order is canceled Timeless Furniture will only provide store credit. If anything is damaged in transit or has a manufacturing defect, the order is fully covered under warranty for repair/replacements.